Tracking order

Thank you for shopping at Vekallo! We understand you're eager to receive your new Dresses, Tops, or Bottoms. This page will guide you on how to easily track the status and location of your shipped order.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email sent to the email address you provided during checkout. This email is your key to tracking and contains all necessary information.

  1. Locate Your Tracking Information: Open the shipping confirmation email from [email protected]. It will contain your unique tracking number and the name of the carrier (e.g., USPS, DHL, FedEx, etc.).
  2. Use the Carrier's Website: You can visit the official website of the shipping carrier mentioned in your email. Enter your tracking number in their designated tracking tool for the most direct and up-to-date information.
  3. Use a Universal Tracking Service (Recommended): For a seamless experience, especially with international shipments or if you are unsure of the carrier, we recommend using a reliable third-party tracking platform.

Recommended Tracking Platform

We suggest using 17Track. It is a widely trusted, multi-language global tracking website that supports over 200+ postal and courier services worldwide.

How to use 17Track:

  • Go to the website: https://www.17track.net/en .
  • Paste or type your tracking number into the main search bar on the homepage.
  • Click "Track" or press Enter.
  • The site will automatically identify the carrier and display the detailed journey of your package, including its current status, location, and estimated delivery updates.

Note: Tracking information may take 24-48 hours to activate in the system after the shipping label is created. If you encounter any issues or discrepancies in your tracking, please contact our support team for assistance.

Need Further Assistance?

If you have not received a shipping confirmation email within 5 business days, or if your tracking information has not updated for an extended period, please contact us. We are here to help!

Email our dedicated support team at: [email protected]. Please include your order number for faster service.

We appreciate your business and hope you love your Vekallo purchase!