Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Where do you ship to and what are the costs?

We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Can I change or cancel my order?

We are only able to modify or cancel an order if it has not yet entered the processing stage. Please contact us immediately at [email protected] with your order number.

My tracking information hasn't updated. What should I do?

Carrier tracking can sometimes take 24-48 hours to update after the shipping label is created. If there is no movement after several business days, please contact us at [email protected] for assistance.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, with original tags attached, and in their original packaging. For hygiene reasons, certain items like final sale products may not be eligible for return.

How do I initiate a return or exchange?

Please contact our support team at [email protected] with your order number and the item(s) you wish to return or exchange. We will provide you with detailed instructions and a return authorization.

Are return shipping fees covered?

Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item). Refunds will be issued to the original payment method once we receive and inspect the returned item.

How can I find the right size for Dresses, Tops, or Bottoms?

Each product page has a detailed size chart with measurements in inches/centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

Is the color of the product accurate in the photos?

We strive to represent our products as accurately as possible. However, slight color variations may occur due to individual monitor settings and lighting conditions during photography.

Do you offer gift cards or packaging?

We currently do not offer physical gift cards or special gift packaging. All orders are shipped in our standard, discreet packaging.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment options depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption. We do not store your full payment card details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

How can I get help with an issue not listed here?

For any other questions or concerns, our dedicated customer support team is here to help. Please email us at [email protected]. We aim to respond to all inquiries within 24-48 business hours.